Faculty and Staff Cellular Service

Faculty/Staff Cellular Service

The Staff at the Telecommunications Office are committed to providing state of the art communication services to the Faculty and Staff at SIUC. Please click the "Refresh" or "Reload" button on your browser to see the updates.

ATTENTION:

All SIUC Verizon Wireless Cellular Customers

Effective September 12, 2005, the following changes will be in effect for ordering new cellular equipment and cellular service plans, changes to existing cellular plans, and all other customer service support issues regarding Verizon Wireless cellular service.

Verizon Wireless will provide all customer care support. SIUC Telecommunications will no longer provide Verizon Wireless customer care support beyond ordering or canceling cellular service.

All requests for new service and changes to existing service or devices will be forwarded to SIUC Telecommunications as in the past. All orders must have fiscal officer approval, as well as the selection of the preferred monthly calling plan, the cellular telephone, and any desired accessories.

The following are available for printing and viewing from SIUC Telecommunications' web site (http://www.infotech.siu.edu/telecom/):

Verizon Wireless Request Form (the current form must be used)
Rate Plan
Device Options

The requestor will receive their activated cellular phone and selected accessories via Transit C.O.D. from SIUC Telecommunications.

Upon receipt of the equipment, all questions for voice cellular service should be directed to Verizon Wireless at the following numbers:

From cellular phone – *611

From campus phone - 9-1-800-922-0204
From home phone – 1-800-922-0204

Hours of operation: 7:00 a.m. to 8:00 p.m. CST, Monday through Friday:

Caller may immediately enter mobile telephone number and press "0" then "0" to bypass listening to prompt options.

If a closed message is heard, press "9" to access the After Hours Team. The silent prompt will only be needed in an emergency between the gap hours of 8:00 p.m. to 10:00 p.m. CST, Monday through Friday, and 5:00 a.m. to 10:00 p.m. CST, Saturday and Sunday. From 10:00 p.m. to 5:00 a.m. CST, all calls will route to the Columbia After Hours Team.

Assistance for setting and resetting voicemail passwords, mailboxes, or other technical support is also available through the above numbers.

Cellular Data, Wireless SYNC, and SMART Phone support users must call 1-866-788-9387 or http://dts.vzw.com

Verizon Wireless Customer Care will not be allowed to make ESN/device upgrades or change any feature which will affect the cost to a monthly Verizon Wireless SIU Account. All changes with cost implications must be initiated by the department fiscal officer through SIUC Telecommunications.

Questions regarding the ordering of service or billing issues may be directed to SIUC Telecommunications at 453-2688 or by emailing cellular@siu.edu.

Verizon Wireless Rate Plans
Verizon Wireless Text Messaging
Verizon Phone Chart
Verizon Wireless Accessory Chart
Verizon Wireless Voice Mail Quick Reference Guide
Hands Free Products
Verizon PDAs, Wireless Air Cards and Modems
Cellular Usage Billing (Use Internet Explorer only and must have Microsoft VM installed)

Click here for application forms.