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Desktop Messaging Installation

The current release of Desktop Messaging only supports the following e-mail clients:  Microsoft Exchange/Outlook, Lotus Notes and Novell GroupWare.  For Netscape or Thunderbird Mail configuration follow the following installation instructions, and come back here for additional instructions. 

Installation:

  1. You have to sign up for this service through Telecommunications Services at a cost of $4/month for it to work.

  2. Make sure you are using Microsoft Exchange/Outlook, Lotus Notes or Novell GroupWare as your e-mail client.  Make one of these your default e-mail client.

  3. Uninstall all previous version of Desktop Messaging client by going to the "Control Panel" and close the default e-mail client on your desktop before installing.

  4. Download the Desktop Messaging Installer.

  5. You can choose to run it or save it to a folder on your computer.  If you chose to save it to a folder, locate the self-extractable file(CPDM5004167.exe) and double click on it. Make sure you have administrator privilege to your computer before attempting to install the client.

  6. Click "Yes" where it says "This is a self-extracting zip file for the SIUC Callpilot Voice Mail Desktop Messaging client installer. Make sure you uninstall any previous version by going to the "Control Panel" to remove it first. Do you want to Continue?".

  7. Click "Setup" on WinZip Self-Extractor - CPDM5004167.exe.

  8. Click "Next" on the "Welcome to the Installshield Wizard for Nortel Callpilot Desktop Messaging".

  9. On the "CallPilot Server Information" window, leave everything as default and click "Next".

  10. Check "Complete" as the Setup Type and click "Next".

  11. Click "Install" to begin the installation.  If you are using Thunderbird and not using Microsoft Outlook as your default mail client, you may see a message about Microsoft Outlook. Go ahead and click "Ok", complete step 12 and 13 then follow the instructions on the configuration for Netscape or Thunderbird mail client.  

  12. Click "Finish" on InstallShield Wizard Completed.

  13. If your default mail client is Microsoft Outlook, click "Start", "All Programs", "Nortel", "CallPilot Desktop Messaging", and then select "Add CallPilot to Default Mail Profile".

  14. After you have successfully installed Desktop Messaging, bring up you e-mail client and you will be prompted to enter your 7 digits Phone Number and your voice mail password.  Your voice mail password by default it is 618 plus your 7 digits phone number unless you have change it.

  15. Once you have logged in, you will see a Callpilot Messaging Store under your e-mail client folder list.  Under that folder you will see an Inbox, Outbox, Deleted Items and a Sent Items.  Your in coming voice mail will be stored in the Inbox.

Call 453-2484 if you have any questions.